GET DEMO
Menu
GET DEMO
Woman signing for package from mail delivery

Specialty & Cold Chain Pharmacy

Take The “Ship Smarter” Approach to Parcel Management – Even Before You Ship

Specialty & Cold Chain Pharmacy Solutions

Your specialty pharmacy can drive more effective, on-time delivery of patient therapies with end-to-end, intelligent parcel management from ParcelShield.

Planner

The number one way to prevent a package from becoming distressed is to avoid shipping it to a distressed area. But, it’s impossible to manually check every package’s possible disruption from origination to in-transit to destination. ParcelShield’s Planner helps you automate the uncontrollable with proactive protection driven by science, machine learning & artificial intelligence.

Predictive Parcel Distress Forecast

  • Real-time deliverability forecasts to avoid predictable delays and risk to medication.

Machine Learning & Artificial Intelligence

  • Historical disruption intelligence to continuously identify and track anomalies and provide insight into future impacts & delays

Real-Time Scheduling Decision Support

  • Shipping recommendations based on service deliverability and patient need by date

Intuitive Scheduling Dashboard

  • User-friendly interface which can auto-populate required fields, allow for manual input and integrate with dispensing systems.

Volume Management Across Multiple Sites

  • One centralized location to manage multiple origin sites allowing for automatic or manual overrides based on value or operational conditions.  Updates reflected instantly across all sites

LEARN ABOUT PLANNER

Protector

ParcelShield Protector ensures that your therapy parcels are monitored, protected, and safely delivered from your pharmacy's loading dock to your patient's door. Detection and notification of distresses in real-time keeps you and your patients informed, resulting in fewer distressed packages and higher patient satisfaction. Every bit of extra protection is beneficial when you're shipping time-sensitive critical drug therapies.

Proactive Disruption Modeling

  • Constant modeling of the unpredictable. We analyze historical events such as flight delays, power outages, and weather that impact the carrier networks. Machine Learning & Artificial Intelligence
  • We are predicting the disruption on the supply chain from all events to avoid delays for your patients

Critical Patient Package Rescue

  • 24/7 support teams identify at-risk shipments due to environmental events and conditions and weather or carrier issues
  • ParcelShield Delivery Network Services re-route or rescue shipments in real-time to get drug therapies into your customers’ hands on time

Patient Alerts and Notifications

  • Intelligent day-of-shipment notifications to help ensure patients receive their packages on the first delivery attempt
  • Intelligent notifications to patients when packages experience distress or delay to keep them informed

Reporting & Analytics

  • Calamity reporting for insights into recent shipment disruptions
  • Weekly carrier performance analytics
  • Advanced algorithms continuously data mine, looking for hidden correlations to improve customer processes

Audit Protection

  • Ten-year storage of package transit and delivery history
  • Supports government and payor audits
  • Available at a fraction of the costs of carriers

LEARN ABOUT PROTECTOR

Engage

Patient engagement is a double-edged sword: it’s both a critical component to positive Net Promoter Scores and a large expense on every pharmacy’s income statement. It’s a fine line to walk between minimizing expenses and maximizing the patient experience. That’s why ParcelShield Engage product was developed — to help you do both through high-quality, automated communications.

Multiple Engagement Applications

  • Refill reminders with auto-fulfillment integration
  • Product recall emergency response system that can reach out to the impacted base faster than your internal call center
  • Finance calls that reduce your accounts receivable working capital needs
  • New patient onboarding calls
  • Preferred pharmacy and provider reminder calls
  • Annual plan engagement calls

Multiple Engagement Platforms

  • Automated calls
  • SMS texts 
  • Emails

Campaign Manager

  • User friendly
  • Customizable campaign creation
  • Fast campaign creation turn time

More Efficient Internal Resource Management

  • Optimize call center staffing and throttle call routing back based on staffing levels
  • Integrate and automate refill reminder scheduling and fulfillment kickoff processes

Read Success Story

Engage

Patient engagement is a double-edged sword: it’s both a critical component to positive Net Promoter Scores and a large expense on every pharmacy’s income statement. It’s a fine line to walk between minimizing expenses and maximizing the patient experience. That’s why ParcelShield Engage product was developed — to help you do both through high-quality, automated communications.

Multiple Engagement Applications

  • Refill reminders with auto-fulfillment integration
  • Product recall emergency response system that can reach out to the impacted base faster than your internal call center
  • Finance calls that reduce your accounts receivable working capital needs
  • New patient onboarding calls
  • Preferred pharmacy and provider reminder calls
  • Annual plan engagement calls

Multiple Engagement Platforms

  • Automated calls
  • SMS texts 
  • Emails

Campaign Manager

  • User friendly
  • Customizable campaign creation
  • Fast campaign creation turn time

More Efficient Internal Resource Management

  • Optimize call center staffing and throttle call routing back based on staffing levels
  • Integrate and automate refill reminder scheduling and fulfillment kickoff processes

Read Success Story

Learn More About Parcel Science

Schedule a 15 minute introductory call to see how our solutions will benefit your organization's parcel management.