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Non-Pharmacy Solutions

Take The “Ship Smarter” Approach to Parcel Management – Even Before You Ship

Non-Pharmacy Solutions

Ensure more effective, on-time delivery of critical packages with end-to-end, intelligent parcel management from ParcelShield.

Planner

The number one way to prevent a package from becoming distressed is to avoid shipping it to a distressed area. But, it’s impossible to manually check every package’s possible disruption from origination to in-transit to destination. ParcelShield’s Planner helps you automate the uncontrollable with proactive protection driven by science, machine learning & artificial intelligence.

Proactive Disruption Modeling

  • Constant modeling of the unpredictable. We analyze historical events such as flight delays, power outages, and weather that impact the carrier networks. Machine Learning & Artificial Intelligence
  • We are predicting the disruption on the supply chain from all events to avoid delays for your customers

Critical Package Rescue

  • 24/7 support teams identify at-risk shipments due to environmental events and conditions and weather or carrier issues
  • ParcelShield Delivery Network Services re-route or rescue shipments in real-time to get drug therapies into your customers’ hands on time

Alerts and Notifications

  • Intelligent day-of-shipment notifications to help ensure customers receive their packages on the first delivery attempt
  • Intelligent notifications to customers when packages experience distress or delay to keep them informed
  • More alerts available, including billing reminders

Reporting & Analytics

  • Calamity reporting for insights into recent shipment disruptions
  • Weekly carrier performance analytics
  • Advanced algorithms continuously data mine, looking for hidden correlations to improve customer processes

LEARN ABOUT PLANNER

WATCH PLANNER VIDEO

Protector

ParcelShield Protector ensures that your parcels are monitored, protected, and safely delivered from your loading dock to the final destination. Detection and notification of distresses in real-time keeps you and your package recipients informed, resulting in fewer distressed packages and higher customer satisfaction. Every bit of extra protection is beneficial when you're shipping time-sensitive critical packages.

Proactive Disruption Modeling

  • Constant modeling of the unpredictable. We analyze historical events such as flight delays, power outages, and weather that impact the carrier networks. Machine Learning & Artificial Intelligence
  • We are predicting the disruption on the supply chain from all events to avoid delays for your patients

Critical Patient Package Rescue

  • 24/7 support teams identify at-risk shipments due to environmental events and conditions and weather or carrier issues
  • ParcelShield Delivery Network Services re-route or rescue shipments in real-time to get drug therapies into your customers’ hands on time

Patient Alerts and Notifications

  • Intelligent day-of-shipment notifications to help ensure patients receive their packages on the first delivery attempt
  • Intelligent notifications to patients when packages experience distress or delay to keep them informed

Reporting & Analytics

  • Calamity reporting for insights into recent shipment disruptions
  • Weekly carrier performance analytics
  • Advanced algorithms continuously data mine, looking for hidden correlations to improve customer processes

Audit Protection

  • Ten-year storage of package transit and delivery history
  • Supports government and payor audits
  • Available at a fraction of the costs of carriers

LEARN ABOUT PROTECTOR

Tracker

From your pharmacy’s loading dock to your patient’s door, ParcelShield Tracker uses automated predictive analytics, machine learning, and Weather Farm™ statistical modeling & triggers to monitor the packages you ship via the USPS, keeping patients informed throughout package transit, and reducing your parcel management costs — at all points in transit

Improved Patient Experience

  • Notification when a package ships to set   initial expectations
  • Notification when a package has experienced an in-transit delay and is going to be late
  • Notification when a package is waiting at the post office for pick up
  • Post-delivery confirmation to eliminate false positive deliveries and help catch lost packages sooner

Call Center Efficiency and Cost Reduction

  • Reduce inbound WISMO call to the call center
  • Reduce reships by minimizing unclaimed package return to sender instances from the local post office
  • Optimize carrier service level needed to reduce unnecessary freight expenses

Operational Efficiencies

  • Detailed carrier analysis to provide critical feedback that can improve future shipment scheduling
  • Repeat offender metrics to proactively get ahead of bad addresses or customers that often fail to pick up their packages

Read Success Story

Engage

Patient engagement is a double-edged sword: it’s both a critical component to positive Net Promoter Scores and a large expense on every pharmacy’s income statement. It’s a fine line to walk between minimizing expenses and maximizing the patient experience. That’s why ParcelShield Engage product was developed — to help you do both through high-quality, automated communications.

Multiple Engagement Applications

  • Refill reminders with auto-fulfillment integration
  • Product recall emergency response system that can reach out to the impacted base faster than your internal call center
  • Finance calls that reduce your accounts receivable working capital needs
  • New customer onboarding calls

Multiple Engagement Platforms

  • Automated calls
  • SMS texts 
  • Emails

Campaign Manager

  • User friendly
  • Customizable campaign creation
  • Fast campaign creation turn time

More Efficient Internal Resource Management

  • Optimize call center staffing and throttle call routing back based on staffing levels

Read Success Story

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Learn More About Parcel Science

Schedule a 15 minute introductory call to see how our solutions will benefit your organization's parcel management.