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Mail-Order Pharmacies

Take The “Ship Smarter” Approach to Parcel Management – Even Before You Ship

Mail-Order Pharmacy Solutions

Your mail-order pharmacy can have critical USPS package monitoring and intelligence and keep patients informed along the way with ParcelShield.

Planner

The number one way to prevent a package from becoming distressed is to avoid shipping it to a distressed area. But, it’s impossible to manually check every package’s possible disruption from origination to in-transit to destination. ParcelShield’s Planner helps you automate the uncontrollable with proactive protection driven by science, machine learning & artificial intelligence.

Predictive Parcel Distress Forecast

  • Real-time deliverability forecasts to avoid predictable delays and risk to medication.

Machine Learning & Artificial Intelligence

  • Historical disruption intelligence to continuously identify and track anomalies and provide insight into future impacts & delays

Real-Time Scheduling Decision Support

  • Shipping recommendations based on service deliverability and patient need by date

Intuitive Scheduling Dashboard

  • User-friendly interface which can auto-populate required fields, allow for manual input and integrate with dispensing systems.

Volume Management Across Multiple Sites

  • One centralized location to manage multiple origin sites allowing for automatic or manual overrides based on value or operational conditions.  Updates reflected instantly across all sites

LEARN ABOUT PLANNER

Tracker

From your pharmacy’s loading dock to your patient’s door, ParcelShield Tracker uses automated predictive analytics, machine learning, and Weather Farm™ statistical modeling & triggers to monitor the packages you ship via the USPS, keeping patients informed throughout package transit, and reducing your parcel management costs — at all points in transit

Improved Patient Experience

  • Notification when a package ships to set the patient’s initial expectations
  • Notification when a package has experienced an in-transit delay and is going to be late
  • Notification when a package is waiting at the post office for pick up
  • Post-delivery confirmation to eliminate false positive deliveries and help catch lost packages sooner

Call Center Efficiency and Cost Reduction

  • Reduce inbound WISMO call to the pharmacy call center
  • Reduce reships by minimizing unclaimed package return to sender instances from the local post office
  • Higher adherence rates will yield better revenue cycle metrics
  • Optimize carrier service level needed to reduce unnecessary freight expenses

Operational Efficiencies

  • Detailed carrier analysis to provide critical feedback that can improve future shipment scheduling
  • Repeat offender metrics to proactively get ahead of patients with bad addresses or ones that often fail to pick up their packages

Read Success Story

Engage

Patient engagement is a double-edged sword: it’s both a critical component to positive Net Promoter Scores and a large expense on every pharmacy’s income statement. It’s a fine line to walk between minimizing expenses and maximizing the patient experience. That’s why ParcelShield Engage product was developed — to help you do both through high-quality, automated communications.

Multiple Engagement Applications

  • Refill reminders with auto-fulfillment integration
  • Product recall emergency response system that can reach out to the impacted base faster than your internal call center
  • Finance calls that reduce your accounts receivable working capital needs
  • New patient onboarding calls
  • Preferred pharmacy and provider reminder calls
  • Annual plan engagement calls

Multiple Engagement Platforms

  • Automated calls
  • SMS texts 
  • Emails

Campaign Manager

  • User friendly
  • Customizable campaign creation
  • Fast campaign creation turn time

More Efficient Internal Resource Management

  • Optimize call center staffing and throttle call routing back based on staffing levels
  • Integrate and automate refill reminder scheduling and fulfillment kickoff processes

Read Success Story

Engage

Patient engagement is a double-edged sword: it’s both a critical component to positive Net Promoter Scores and a large expense on every pharmacy’s income statement. It’s a fine line to walk between minimizing expenses and maximizing the patient experience. That’s why ParcelShield Engage product was developed — to help you do both through high-quality, automated communications.

Multiple Engagement Applications

  • Refill reminders with auto-fulfillment integration
  • Product recall emergency response system that can reach out to the impacted base faster than your internal call center
  • Finance calls that reduce your accounts receivable working capital needs
  • New patient onboarding calls
  • Preferred pharmacy and provider reminder calls
  • Annual plan engagement calls

Multiple Engagement Platforms

  • Automated calls
  • SMS texts 
  • Emails

Campaign Manager

  • User friendly
  • Customizable campaign creation
  • Fast campaign creation turn time

More Efficient Internal Resource Management

  • Optimize call center staffing and throttle call routing back based on staffing levels
  • Integrate and automate refill reminder scheduling and fulfillment kickoff processes

Read Success Story

Learn More About Parcel Science

Schedule a 15 minute introductory call to see how our solutions will benefit your organization's parcel management.